Shipping policy

Delivery and Returns:

SHIPPING DETAILS (UK AND WORLDWIDE)

Await an email confirmation with your tracking number as your order embarks on its journey to you.

For orders placed before 1pm Monday to Friday, we dispatch your items on the same day. Orders after this time will leave us the next working day.

While we strive to meet the delivery times, factors beyond our control like postal strikes, holidays, or unforeseen events may affect delivery times.

Please note that the delivery times below are approximations and not guaranteed.

MAINLAND UK DELIVERY

ROYAL MAIL

  • Royal Mail 48 Tracked | Free | 5-7 days for delivery.
  • Royal Mail 24 Tracked | £4.50 | 3-5 days for delivery.
  • Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1 pm.
  • Royal Mail Sunday Special Delivery | £11.50 | Guaranteed Sunday Delivery.

Please Note:

  • We can investigate delays 14 working days following your order dispatch date.
  • Special Delivery guarantees an attempt by 1 pm the next working day.

Delivery Times Clarification:

  • RM 48 and 24 delivery times are not guaranteed.
  • After 14 working days from dispatch date for RM 48 and 7 working days for RM 24, if the order is not received, it's considered lost.

Delays Notification:

  • Any delays will be communicated via Text or Email from Royal Mail.
  • Signature is required for delivery.

Shipping Address Note:

  • Ensure your shipping address is accurate; incomplete or wrong addresses may cause delays.

Dispatch Schedule:

  • Orders are dispatched Monday to Friday (except public holidays).
  • Orders placed after 1 pm Friday, or on Saturday and Sunday, ship the next working day (Monday).
  • Bank Holiday orders dispatch the next working day.

SHIPPING OUTSIDE THE UK

Customs Note:

  • Europe may have additional local charges post the UK's exit from the EU. Check with local customs authorities.
  • Any additional fees are the recipient's responsibility.

Royal Mail Europe Tracked

  • £14* | Approx. 5-7 working days.
  • Available in various European countries.

Royal Mail Worldwide Tracked

  • £23* | Approx. 7-10 working days.
  • Available in USA, Canada, New Zealand, China, Australia, UAE, and more.

Additional Note:

  • International shipments over 2KG may incur an extra fee for split shipment.